Copyright © 2020 Spruce. All Rights Reserved.  Spruce 1408 E. 13th St. Austin, Texas 78702 United States 1 (888) 886-8415

A message to our customers from our Founder and CEO, Ben Johnson

The spread of the coronavirus has understandably raised concerns, and we want you to know what we’re doing to mitigate viral spread in your community and in your home. 

We are continuing to monitor the situation closely and gather data from primary sources where possible (including the World Health Organization, Centers for Disease Control and Prevention, local public health offices, and retained consultants). We wanted to inform you of the precautions that our Service Pros always take when entering your home, as well as the additional measures being taken to ensure your safety.

Service Pros will continue to:

  • Wash hands between each and every service. 

  • Use supplies with antibacterial, disinfecting properties, unless you provide your preferred supplies.

The following additional precautions have been added over the last week, and will be 100% implemented by Monday, March 16th: 

  • Wear disposable gloves while in a resident’s unit for all service lines, and switch out gloves when traveling between units.

  • Use fresh mops at each job, incorporating disposable or paper products wherever possible.

  • Pay extra attention when cleaning high-touch areas regardless of the service being performed, including door knobs and light switch plates.

  • Check their temperatures each morning before entering residents' properties, and stay home if they have a fever, or feel ill for any reason.

  • Immediately disclose their status if they have been exposed to someone who has contracted the virus.

Additionally, we are requiring that any Service Pro that has traveled to countries on the restricted list to self-quarantine, and mandating that future travel be restricted for the time being. 

Your safety and health are our primary concerns, so we’re taking this seriously. We will make all reasonable efforts to limit the spread of the virus. If you have any questions or concerns, please reach out to us at service@getspruce.com.

Ben Johnson
Founder and CEO
Spruce

Best,

MARCH 20, 2020

In these uncertain times, we want to reassure you that Spruce is here to help. We are committed to providing continuity of services even as leasing offices close. If you are home during the time you have booked a service, we ask that you work with us to let the service pro in your home. If you are not going to be home, we will work with the leasing office if possible to gain entry. If you work in healthcare or another essential business and require services while you are at work, please reach out for a special discount code. We want to support our healthcare workers and all those on the front line fighting this illness. For questions, please contact service@getspruce.com.

As of MARCH 16, 2020 this policy is now in effect

We're Still Here For You

MARCH 24, 2020

New Shelter-In-Place Orders

The following markets have issued shelter-in-place orders: Austin, Dallas, Denver, Fort Worth, Houston, and San Antonio. All of our service lines fall under the essential businesses category as defined within each order, and we will continue servicing residents. Our precautionary protocols with service providers continue to stand, encouraging social distance if a resident is home or contactless service delivery where possible (ex: laundry pick up/drop off from the front door) along with the additional measures outlined in previous updates.

APRIL 13, 2020

Updated Protocols Regarding Mask Usage

In light of new CDC recommendations, we are encouraging providers to begin wearing masks when inside of offices or apartments, and especially if social distancing of six feet or more may be difficult to maintain. These can be home made out of cloth such as a bandana in alignment with CDC recommendations: 
https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/cloth-face-cover.html